Privacy policy

Last updated: August 13, 2025

Kinetic Insoles (“Kinetic Insoles”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our Services are hosted and powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or transaction through the Services, or when you otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to a particular individual. Personal information does not include information that has been aggregated or de-identified so that it cannot reasonably be linked to a particular person.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences):

Contact details such as name, billing and shipping addresses, phone number, and email address.

Financial and payment information such as payment card numbers, payment method, transaction details, and related billing data (typically processed by Shopify or our payment providers).

Account information including username, password, security questions, and preferences.

Transaction information including items viewed, placed in cart, purchased, returned, exchanged, or canceled.

Communications you send to us, including customer service inquiries and messages.

Device information such as IP address, device identifiers, browser type, operating system, and network information.

Usage information including browsing behavior, clickstream data, pages visited, and interactions with the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, make a purchase, or contact us.

Automatically through cookies, pixels, and similar technologies when you use the Services.

From service providers who perform functions on our behalf.

From business partners, advertising partners, or third parties.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, tailor, and improve the Services, including fulfilling orders, processing payments, arranging shipping, managing your account, and customizing your shopping experience.

Send marketing and advertising communications, including personalized promotions and online advertisements based on your behavior.

Authenticate your identity, detect fraud, investigate potential misuse, and enhance the security of our Services.

Communicate with you regarding customer support, account updates, and service notices.

Comply with legal obligations, respond to law enforcement requests, enforce our Terms, and participate in legal proceedings.

4. How We Disclose Personal Information

We may disclose personal information as follows:

With Shopify and service providers who perform services on our behalf, including payment processing, fulfillment, analytics, data hosting, and customer support.

With business and marketing partners who provide advertising and promotional services.

At your direction or with your consent, including via social media integrations.

With our affiliates or corporate family members.

In connection with business transfers such as mergers, acquisitions, or bankruptcy.

To comply with legal obligations or to protect our rights, property, and safety.

5. Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information necessary to operate and improve its platform. Information you submit through the Services may be transmitted to and processed by Shopify and its service providers, including outside your country of residence.

Shopify may also use information about your interactions with our store and other Shopify-powered stores to provide enhanced services, analytics, or advertising features. In those cases, Shopify is responsible for its own processing of your personal information.

For more information on Shopify’s data practices and your rights, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. We do not control or endorse, and are not responsible for, the privacy or security practices of such third-party websites. If you provide information to those third parties, their policies apply.

Information you share on social media platforms or public areas may be visible to other users.

7. Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

If you believe your child has provided personal information, please contact us so we can take appropriate action.

We do not knowingly “sell” or “share” personal information of individuals under 16 years old, as those terms may be defined under applicable law.

8. Security and Retention of Your Information

We implement reasonable safeguards to protect personal information, but no system is perfectly secure. Information transmitted online may not be secure in transit.

We retain personal information for as long as reasonably necessary to operate the Services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have some or all of the following rights:

Right to access or know the personal information we hold about you.

Right to request deletion of your personal information.

Right to request correction of inaccurate personal information.

Right to receive your personal information in a portable format.

Right to opt out of the “sale” or “share” of personal information or out of targeted advertising, where applicable.

Right to manage your communication preferences by unsubscribing from marketing messages.

If you reside in the UK or EEA, you may also have rights to object to processing, restrict processing, or withdraw consent for processing where consent is relied upon.

To exercise your rights, contact us using the information below. We may need to verify your identity before processing your request.

You may appoint an authorized agent to submit certain requests on your behalf, subject to verification.

For rights related to data processed by Shopify, visit: https://privacy.shopify.com/en.

10. Complaints

If you have complaints about how we handle your personal information, please contact us. Depending on your location, you may also lodge a complaint with your local data protection authority or appeal our response where applicable.

11. International Transfers

We may transfer, store, and process personal information outside your country of residence. If we transfer personal information from the EEA or UK, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or other recognized safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version, revise the “Last updated” date, and provide additional notice where required.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

support@kineticinsoles.com

For purposes of applicable data protection laws, Kinetic Insoles is the data controller of your personal information to the extent we determine the purposes and means of processing.