Terms of Service

OVERVIEW

Welcome to Kinetic Insoles. The terms “Kinetic Insoles,” “we,” “us,” and “our” refer to Kinetic Insoles, the operator of this website, online store, and all related content, features, and services (collectively, the “Services”). The Services are hosted and powered by Shopify Inc., which provides the ecommerce platform enabling us to sell products to you.

These Terms of Service (the “Terms”) govern your access to and use of the Services. By accessing, visiting, or making a purchase through the Services, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. ELIGIBILITY & ACCOUNT RESPONSIBILITY

You represent that you are at least the age of majority in your jurisdiction and have legal authority to enter into this agreement. If you create an account or provide personal information, you must ensure it is accurate, current, and complete.

You are fully responsible for maintaining the security of your account credentials and all activity under your account. We are not liable for unauthorized account use.

2. PRODUCTS & DESCRIPTIONS

We make reasonable efforts to present accurate product information; however:

  • Colors, materials, and appearance may differ from what you see online

  • All products, descriptions, and prices may change without notice

  • We may limit product quantities or discontinue items at any time

We do not guarantee that any product will meet your expectations or be free from defects or variations.

3. ORDERS, ACCEPTANCE & CANCELLATIONS

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is not accepted until we provide written confirmation.

We may cancel or refuse an order for any reason, including errors, suspected fraud, or unavailability. If your order is declined or canceled, we may notify you using the contact information you provided.

Your purchases are governed by our Refund & Return Policy. By placing an order, you agree that all items are purchased for personal use only and not for resale.

4. PRICING, PAYMENTS & BILLING AUTHORIZATION

Prices may change at any time without notice. Posted prices exclude taxes, duties, shipping, and other applicable charges unless stated otherwise.

By submitting payment information, you represent and warrant that:

  • You are authorized to use the payment method

  • The payment information provided is accurate

  • You authorize us to charge the full amount of your order (including taxes, shipping, and recurring charges if applicable)

If your payment fails or is reversed, you remain responsible for all outstanding amounts.

5. SHIPPING, DELIVERY & RISK OF LOSS

Shipping times are estimates only. We are not responsible for delays caused by customs, carriers, weather, or events beyond our control.

Risk of loss and title transfer to you once an order is handed to the carrier.

6. SUBSCRIPTIONS, FREE TRIALS & RECURRING BILLING (IF APPLICABLE)

Some products may be offered as subscription services, including free-trial periods. By enrolling in a subscription, you authorize recurring automatic charges to the payment method provided until canceled.

You will receive details of billing frequency, renewal price, and cancellation rights at checkout or in your order confirmation.

You may cancel any active subscription through your customer account or by contacting our support team. Cancellations apply to future charges only and do not entitle you to refunds for previously paid periods unless required by our Refund Policy.

By completing a purchase involving a free trial, you acknowledge that charges will automatically renew after the trial unless canceled.

7. INTELLECTUAL PROPERTY RIGHTS

All text, graphics, images, videos, trademarks, logos, product descriptions, and other content are owned by Kinetic Insoles or our licensors. You may not copy, reproduce, modify, sell, or exploit any portion of the Services without our express written permission.

8. THIRD-PARTY SERVICES & LINKS

We may link to third-party websites or tools that are not owned or controlled by us. We are not responsible for the accuracy, content, or practices of any third-party sites. Access them at your own risk.

9. PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy, available at:

https://kineticinsoles.com/pages/privacy-policy

Because our store is hosted by Shopify, your data may also be processed according to Shopify’s Privacy Policy.

10. FEEDBACK & USER CONTENT

If you submit reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display such Feedback without compensation.

You represent and warrant that you own or have rights to the Feedback and that it does not violate any third-party rights.

11. ERRORS & INFORMATION ACCURACY

We reserve the right to correct inaccuracies, errors, or omissions on the Services at any time, including after an order is submitted.

12. PROHIBITED ACTIVITIES

You may not use the Services:

  • For unlawful purposes

  • To violate regulations or third-party rights

  • To engage in fraud, harassment, or harmful behavior

  • To upload viruses, bots, or malicious code

  • To scrape, crawl, copy, or interfere with the Services

We may terminate your access at any time for violating this section.

13. DISCLAIMER OF WARRANTIES

The Services and all products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure service.

Some jurisdictions do not allow certain disclaimers; in such cases, disclaimers will apply to the fullest extent permitted.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Kinetic Insoles and its affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, or business interruption, arising from your use of the Services or any products.

Our total aggregate liability shall not exceed the amount paid by you for the product giving rise to the claim.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Kinetic Insoles, Shopify, and all related affiliates, directors, officers, employees, contractors, and partners from any claims, damages, or expenses (including attorney’s fees) arising from your:

  • Use of the Services

  • Violation of these Terms

  • Violation of laws or third-party rights

  • Feedback or content submissions

16. SEVERABILITY

If any portion of these Terms is deemed invalid or unenforceable, that portion will be limited or removed, and the remainder will continue in full force.

17. ENTIRE AGREEMENT

These Terms, together with any policies linked or referenced herein, constitute the entire agreement between you and Kinetic Insoles regarding your use of the Services.

18. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the jurisdiction where Kinetic Insoles is headquartered. Any disputes will be resolved exclusively in the courts of that jurisdiction unless applicable law requires otherwise.

19. CHANGES TO TERMS

We may update these Terms at any time. Changes will become effective upon posting. continued use of the Services constitutes acceptance of amended Terms.

20. CONTACT INFORMATION

Questions about these Terms should be sent to:

support@kineticinsoles.com